Chapter 13 · 13.2
SMTP error 535 when sending
Can you log in to webmail, but when you send a message you get the error SMTP Error (535): Authentication failed? This means the outgoing mail server is refusing your login. Your password is correct, otherwise you could not have logged in. A new password will not help.
How webmail sends your mail
Webmail sends your mail through the same server you are logged in to. This works with an empty Server field and also if you have entered your package's server name under Server. Did you get this error in the past with a filled-in Server field, or because mail.yourdomain.com pointed to a different server? That has been fixed.
What to do if you still see the error
- Click Logout at the bottom left and log in again. See Logging in to webmail.
- Send your message again. If you saved it, it is still in Drafts.
- Are you sending from a linked mailbox (see Using multiple mailboxes)? Then check the username and password of the linked mailbox for that identity. If that password has changed, enter the new one.
Still seeing the error? Create a ticket in the Support Centre in My WebOké. Include the email address, the exact error message and when it happened. Never send your password.
Read more
You can read everything about this error code, including in your email program, in Error code 535: authentication failed (also in webmail). You will find more error messages in the Error messages manual.