Your mailbox is full

Every mailbox has a maximum size, and so does your whole package. Once your mailbox is full, no new mail can come in. Senders then get their mail returned with a message such as Mailbox full or Quota exceeded.

How full is your mailbox?

At the bottom left of the webmail, below the folders, you'll see a bar with a percentage. It shows how much of your mailbox is in use. You can also see it under Settings, Folders, below the list of folders. Have you received the email The size of your mailbox has exceeded a warning threshold? Then your mailbox is almost full. See Alert: The size of your mailbox has exceeded a warning threshold.

Freeing up space in webmail

1. Empty the Deleted Items folder and the Spam folder: click the folder, then the three dots above the folders and choose Empty. Deleted mail still counts until you empty the Deleted Items folder.
2. Sort by size: above the message list, click Options, choose size under Sorting column and descending under Sorting order. Delete old messages with large attachments. See The message list: sorting and threads.
3. Check Sent as well: it holds every attachment you've sent yourself.
4. Then empty the Deleted Items folder again.

Tip: want to keep old mail without it taking up space on the server? Save it to your computer with an email program. See Saving mail locally to save space on the mail server.

A bigger mailbox

• Does your mailbox have its own limit? You can raise it in DirectAdmin under Change Limits. See Storage per mailbox and what happens when it's full.
• Is your whole package full? Then order extra storage in My WebOké. See Expanding storage.

Read more about this message in 552 Mailbox full or message too big.