The Server field: when do you fill it in?

On the login page you'll see a yellow box with the Server field. Almost everyone leaves this field empty. This article explains why, and when you do need to fill it in.

Leave it empty: the usual situation

If your domain is with WebOké, the webmail finds the right mail server for your email address by itself. It does this by looking at mail.yourdomain.com. So just leave the field empty.

When do you fill it in?

Only if your domain doesn't point to WebOké (any more), but your mailbox is still with us. For example, while your domain is being transferred, or if your DNS is managed by another provider. In that case, enter the server name of your package, such as linux2023.webawere.nl. You'll find it in My WebOké under your package, or via the link Click here to find your server name below the field. See also Which server is my hosting package on?.

Please note: only a WebOké server, such as linux2023.webawere.nl, works in the Server field. The webmail is only for mailboxes hosted with us. If you enter the name of another provider's server, you won't be able to log in.

Tip: always log in the same way, so either always with an empty Server field or always with the same server name. The webmail stores your settings, identities and contacts with that way of logging in. If you suddenly log in differently, you'll still see your mail, but your signature and address book will appear empty.

Do you see a message that the webmail only works for addresses with WebOké?

If you leave the field empty and your domain doesn't point to our servers, you'll get the message This webmail only works for email addresses hosted by WebOké. In that case, the webmail can't find your mail server via your domain. Check that your email address is spelled correctly. If it is, enter the server name of your package. See also Unable to log in.