Chapter 13 · 13.5
Other messages when sending
Do you get a different message when you send an email, or does your mail come back? Below are the messages we see most often, with where to read more.
| Message | What does it mean? | Read more |
|---|---|---|
| SMTP Error (535): Authentication failed. | The outgoing mail server refuses your login. | SMTP error 535 when sending |
| Account ... can not send emails from ... | You are sending from an address your mailbox has no permission to use. | Sending from a different address, Account ... can not send emails from ... |
| Daily send limit, message limit reached | Your package has sent too many emails today. | The daily limit has been reached |
| 552 Message too big | Your message with attachments is too large. With us, a message can be up to 50 MB, which is about 36 MB of attachments. | Sending attachments, 552 Mailbox full or message too big |
| Mailbox full, Quota exceeded | The recipient's mailbox is full. If others get this when they email you, your own mailbox is full. | Your mailbox is full |
| 550 Requested action not taken: mailbox unavailable | The recipient's address does not exist, or the receiving server refuses the mail. | Error: 550 5.5.0 Requested action not taken: mailbox unavailable |
| 554 mail rejected | The receiving server refuses your mail, for example because it thinks it is spam. | Error code 554: mail rejected |
Your mail comes back with Mail delivery failed
Read the returned email carefully: it states the reason, often with an error code. How to read such a message is explained in Mail delivery failed: how to read the error message and what the codes mean.
Your mail arrives, but in the spam folder
In that case the problem is not sending, but how the recipient judges your mail. Check that SPF, DKIM and DMARC are set up correctly. See My email does not arrive or ends up in spam: how to find out why.
Still stuck?
Take a look at the Error messages guide, or create a ticket in the Support Centre in My WebOké. Include the email address, the exact error message and when it happened. Never send your password.