Chapter 10 · 10.4
Logging in with two-step verification
If you have turned on two-step verification, you log in in two steps.
- Log in as usual with your email address and password. See Logging in to webmail.
- The webmail now asks for a Code (1). Open the authenticator app on your phone and type the code it shows.
- Are you on your own computer? Then tick Don't ask me codes again on this computer for 30 days (2).
- Click LOGIN.
The code is rejected
- Type the code the app shows right now. A code is only valid for 30 seconds.
- Is the clock on your phone correct? A phone that is a few minutes fast or slow generates wrong codes. Set the time to automatic.
- Have you picked the right mailbox in the app? If you have several accounts, several codes are listed one below the other.
- If you enter the wrong code several times in a row, you have to wait longer each time before you can try again.
Lost your phone or got a new one?
Then use one of your recovery codes: type it in the Code field instead of the code from the app. Each recovery code works once. Once you are in, set up two-step verification again with your new phone (see Turning on two-factor authentication). You will also get new recovery codes.
Run out of recovery codes? Then contact us via the Support Centre in My WebOké. We can turn off two-step verification for your mailbox. After that, you log in with just your password and turn two-step verification on again with your new phone. Tell us which email address it concerns. Never send us your password.