Chapter 13 · 13.5
Other errors when sending
Do you get a different error when you send a message, or does your mail bounce? Below are the errors we see most often, with links to more information.
| Error | What does it mean? | Read more |
|---|---|---|
| SMTP Error (535): Authentication failed | The outgoing mail server rejects your login. | SMTP error 535 when sending |
| Account ... can not send emails from ... | You are sending from an address your mailbox has no permission to use. | Sending from a different address, Account ... can not send emails from ... |
| Daily send limit, message limit reached | Your package has sent too much mail today. | The daily limit has been reached |
| 552 Message too big | Your message including attachments is too large. With us, a message can be up to 50 MB, which is about 36 MB of attachments. | Sending attachments, 552 Mailbox full or message too big |
| Mailbox full, Quota exceeded | The recipient's mailbox is full. If others get this when they email you, your mailbox is full. | Your mailbox is full |
| 550 Requested action not taken: mailbox unavailable | The recipient's address does not exist, or the receiving server rejects the mail. | Error: 550 5.5.0 Requested action not taken: mailbox unavailable |
| 554 mail rejected | The receiving server rejects your mail, for example because it thinks it is spam. | Error code 554: mail rejected |
Your mail bounces with Mail delivery failed
Read the bounced message carefully: it states the reason, often with an error code. You can find out how to read such a message in Mail delivery failed: how to read the error and what the codes mean.
Your mail arrives, but in the spam folder
In that case the problem is not sending, but how the recipient judges your mail. Check that SPF, DKIM and DMARC are set up correctly. See My email does not arrive or ends up in spam: how to find out why.
Still stuck?
Take a look at the Error messages guide, or create a ticket in the Support Centre in My WebOké. Include the email address, the exact error and when it happened. Never send your password.