Message limit reached: you have hit the sending limit

To prevent abuse, WebOké sets a maximum number of emails you can send per day. If you go over it, any further mail that day is refused and you get this message.

What the message looks like

• 451 Daily send limit of 300 emails for account '...' is reached, with your package's limit instead of 300.
• You (username) have reached your message limit
• Sometimes just Unrouteable address or Mail delivery failed: returning message to sender.

What does it mean?

The limit applies to your whole package: all your mailboxes, webmail and your website together. By default it is 300 emails per day per package. Some packages have a lower limit. Everything counts: mail from your email program and webmail, mail from your website (contact forms, order confirmations, password emails), automatic replies and mailing lists.

The counter resets to zero every night. Mail that was refused is not sent again automatically.

How to fix it

1. Check how much has been sent. In DirectAdmin, go to User statistics. Under Sent E-mails (1) you can see how many emails have been sent today and what your limit is.

   

2. Check what has been sent. Under E-mail Accounts, click E-mail Usage. Choose Present and Outbound. With PHP SCRIPTS you can see the mail your website sends itself. The Authentication column shows which mailbox was used to log in.

   

3. Don't recognise the mail? Then your package is probably being abused. Change the password of the mailbox listed under Authentication straight away (see Changing the password of an email address). If the mail comes from a PHP script, the leak is in your website, for example a form without spam protection. Read What to do if your email address has been abused and contact us.
4. Did you send it yourself? Wait until tomorrow and then resend important messages. For a newsletter or mailing, it's better to use a newsletter service.

Please note: Raising the limit per mailbox in DirectAdmin doesn't help: the package limit still applies. Do you see the message The send limit for ... is 1000, this exceeds the e-mail limit in DirectAdmin? That is only a message about that setting. Tick Max or Unlimited again, or enter a lower number.

When should you contact us?

Do you get the message while you hardly send anything yourself, or do you have a good reason to need more on a regular basis? Then get in touch. Support will check the limit and the counter, and raise the limit if needed.

Ask the AI assistant in My WebOké first, or create a ticket via Support centre and then Submit a ticket. Include:

• the exact message, including the limit it mentions
• the package and the domain
• whether you recognise the mail that was sent

Never send your password.

Read more: Limit for sending mail and Sending limits and the 'message limit reached' message.