Part 1 · 1.8
Account ... can not send emails from ...
Do you get the message Account ... can not send emails from ... when sending an email? Then you are sending from an address that doesn't belong to the mailbox you are logged in with. Our mail servers check this so nobody can send email on behalf of someone else's address.
What is allowed?
When logged in with a mailbox, you can send from:
- the address of that mailbox itself;
- forwarders that forward to that mailbox (on the same server).
How to fix it
Choose one of these three options:
- Add both mailboxes to your email program. Do you have both info@ and sales@ as mailboxes? Then add both as an account. When writing an email, you choose which address to send from.
- Create a forwarder. Want to send as sales@ from the mailbox jan@ as well? Then in DirectAdmin, go to Forwarders and create a forwarder sales@ that forwards to jan@. Next, set up sales@ as an extra sender address in your email program. See Forwarders: forward email to another address.
- Send from the mailbox's own address. Or create a separate mailbox for the other address.
Please note: You can't use an address from another domain, or from another provider, as the sender this way.
When should you contact us?
Have you created the forwarder and does the message keep appearing? Then get in touch with us.
Ask the AI assistant in My WebOké first, or create a ticket via Support centre and then Submit a ticket. Include:
- the address you log in with
- the sender address you want to use
- the exact message
Never send your password.