Part 1 · 1.7
Relaying denied: your email program isn't logging in
The message Relaying denied or Relay access denied, often with the code 550 5.7.1, means your email program is trying to send mail without logging in to the outgoing server. Our server refuses this, because otherwise anyone could send mail through it.
What the message looks like
550 5.7.1 Relaying denied or Relay access denied, when you send a message or in a bounce.
How to fix it
- Open the account settings in your email program or app.
- Find the settings for the outgoing server (SMTP).
- Turn on the option that the outgoing server requires authentication or sign-in. In some programs this is called "Normal password".
- Enter your full email address as the username, together with the password for that address.
- Check the port: 587 with STARTTLS, or 465 with SSL/TLS. Don't use port 25.
- Save and send a test email.
You'll find all settings in one place in All settings at a glance: servers, ports and security. By program: Outlook for Windows (new and classic), iPhone and iPad, Android and the Gmail app and Thunderbird.
When should you contact us?
Is authentication turned on, and does sending work in webmail but not in your program? Then get in touch.
Ask the AI assistant in My WebOké first, or create a ticket via Support centre and then Submit a ticket. Include:
- the email address
- which program or phone you use
- a screenshot of the outgoing server settings
Never send us your password.