Gmail app: no connection to the server

Does the Gmail app (or another mail app) say there is no connection to the server for your WebOké email address? Then the app can't reach our mail server, or the server refuses the connection. It almost always comes down to the settings, an IP block or the certificate.

The causes on our side

• A wrong server name. For example mail.yourdomain.com, imap.yourdomain.com or smtp.yourdomain.com that doesn't point to your package, or your domain name while your website is hosted elsewhere.
• A wrong port or security setting. For example port 587 with SSL/TLS instead of STARTTLS, or port 25.
• Your IP address is blocked after too many failed login attempts, often caused by another device with an old password.
• A certificate problem because the server name doesn't match the certificate.

How to fix it

1. Test your address in webmail. Log in at webmail.weboke.nl with your full email address and password, and leave Server empty. If that works, your address and password are fine.
2. Use the server name of your package. You'll find it in My WebOké under My Products, in the Server column, for example linux2023.webawere.nl. Enter it as both the incoming and the outgoing server.

   

3. Check the port and security. Incoming: IMAP, port 993, SSL/TLS. Outgoing: port 587 with STARTTLS, or 465 with SSL/TLS. Username: your full email address, for outgoing mail too.
4. Does it work over 4G, but not over your Wi-Fi? Then your IP address is probably blocked. See Time-out: website, mail and FTP suddenly unreachable.
5. Remove the account and add it again using Manual setup and Personal (IMAP). The steps are in Adding a mailbox on Android (Gmail app and Samsung Email).

Please note: Have you been reading your mail in Gmail on your computer by fetching mail from other accounts? Google is stopping that. It doesn't give a connection error, but no new mail will come in either. Read Gmail is stopping fetching mail from other accounts.

When should you contact us?

Does webmail work, have you entered the server name of your package, are you not blocked, and does the message still appear? Then get in touch.

Ask the AI assistant in My WebOké first, or create a ticket via Support centre and then Submit a ticket. Include:

• the email address
• which phone and which app you use
• a screenshot of the incoming and outgoing server settings
• the exact message

Never send your password.

Detailed explanation: Android and the Gmail app and Can't send or receive mail: how to fix it.