Chapter 5 · 5.4
Common errors and error messages
These are the errors we see most often in Outlook with a WebOké email address, along with the solution.
| What you see | What's going on? | Solution |
|---|---|---|
| Outlook keeps asking for your password | Wrong user name or password, or Outlook thinks it is a Microsoft account | Outlook keeps asking for your password or sending fails |
| Message about the security certificate | The server name does not match the certificate | A certificate error when opening Outlook |
| Receiving works, sending doesn't | Authentication for the outgoing server is turned off, or the port is wrong | Outlook keeps asking for your password or sending fails |
| 535 Authentication failed | The user name or password is wrong | Error code 535: authentication failed (also in webmail) |
| Relaying denied | Outlook does not log in to the outgoing server | Relaying denied: your email program does not log in |
| 550 or 554 when sending | The email was rejected, by us or by the recipient | Error code 550: which variant do you have and what should you do? and Error code 554: email rejected |
| Message limit reached | You have reached the sending limit | Message limit reached: the sending limit has been reached |
| Mailbox full | The recipient's mailbox, or your own mailbox, is full | 552 Mailbox full or message too big and Folders, sent mail and a full mailbox |
| Time-out, email and website suddenly unreachable | Your IP address has probably been blocked | Time-out: website, email and FTP suddenly unreachable |
| Sent email not on your phone | Outlook puts sent email in a folder on your computer | Folders, sent mail and a full mailbox |
| Automatic reply doesn't work | Outlook cannot set it on the server for an IMAP account | An out-of-office message: why it runs on the server |
| Rules don't work when your computer is off | Rules in Outlook run on your computer | Rules: in Outlook or on the server? |
| Email arrives late in the new Outlook | Microsoft fetches your email | The new Outlook: adding your account fails or mail arrives late |
More error messages
You can find all error messages about email, websites and FTP, with the solution, in the manual Error messages and what to do about them.
Still stuck?
First ask the AI assistant in My WebOké. It can check your settings live. If that doesn't solve it, create a ticket via Support centre and then Submit a ticket. Mention which Outlook you use (classic, new, the app or Mac), the server name you entered and the exact error message. Never send your password.