Folders, sent mail and a full mailbox

Where is your sent mail?

With an IMAP account, your sent mail should be in the Sent folder on our server. That way you also see it on your phone and in webmail. Outlook usually recognises this folder by itself.

Can you see your sent mail in Outlook, but not on your phone or in webmail? Then Outlook is probably saving it in a folder on your computer. Check which folder Outlook uses for sent items and, if your version lets you set this, choose the Sent folder under your email address. If that doesn't work, remove the account and add it again (see Adding your email address to classic Outlook or Adding your email address to the new Outlook).

Duplicate folders

Do you see two folders with almost the same name, such as Sent and Sent Items, or Trash and Deleted Items? Then Outlook and another program are each using their own folder. Choose one and drag the mail from the other folder into it. You can then delete the empty folder.

Older mail seems to be missing in classic Outlook

For an IMAP account, classic Outlook can be set to keep only part of your mail on your computer, for example just the last twelve months. Older mail is still on the server, but you don't see it in Outlook. At the bottom of a folder you then see a message saying there are more items on the server. Change the period in your account settings (File, Account Settings, your address, Change).

Your mailbox is full

Every mailbox has a maximum size. Once it's reached, people who email you get an error message and their mail doesn't arrive. Here's what you can do:

• Empty the Trash and the Junk Email folder. Deleted mail is still stored there and counts towards the total.
• Delete large attachments you no longer need. In Outlook you can sort by size.
• Move older mail to a pst file on your computer (see Archiving: an archive folder on the server or a PST file).
• Make the mailbox larger in DirectAdmin, if your package has room for it.

You can read more about the message and the size of your mailbox in 552 Mailbox full of message too big.