Chapter 5 · 5.2
Moving from one.com
Is your website, email or domain with one.com and do you want to move to WebOké? At one.com you manage everything in the Configuratiescherm (Control Panel), under Mijn producten (My products). one.com has its own panel, not DirectAdmin or cPanel.
Below you can read where to find everything you need for the move at one.com. We checked this on 9 November 2026 in the public help pages of one.com. Menus and names may have changed since then. If you see something different, check the one.com help pages or ask one.com.
In short
| What | Where do you find it at one.com? |
|---|---|
| Customer area | one.com Configuratiescherm |
| Transfer code | called Auth-ID: Mijn producten › Beheer (Manage) › Domein (Domain) › Auth-ID opvragen (Request Auth-ID) |
| Domain lock | Bestanden & beveiliging (Files & security) › Domeinvergrendeling (Domain lock) |
| Website backup | with SFTP or the File Manager |
| Database backup | phpMyAdmin, Export |
| DNS and name servers | Domein › DNS-instellingen (DNS settings) |
| IMAP server | imap.one.com |
| Cancelling | Mijn producten › Beheer › Domein opzeggen (Cancel domain), at least 30 days before the end |
The transfer code
- Log in to the Configuratiescherm and go to Mijn producten.
- Click Beheer to the right of your domain and go to Domein.
- Click Auth-ID opvragen and then Verzend de Auth-ID (Send the Auth-ID).
The Auth-ID is sent to the email address of the domain holder (registrant), not to the contact address of your subscription. If that address is no longer correct, update it first.
Is one.com's Domeinvergrendeling switched on? Then after your request you will first receive an email with a link, where you enter the password of the domain lock and of the Configuratiescherm. Only then will you receive the Auth-ID. You can also switch off the lock beforehand under Bestanden & beveiliging › Domeinvergrendeling › Deactiveren (Deactivate).
Backing up your website and database
- Files: switch on SFTP in the Configuratiescherm. You will find the login details under SSH & SFTP. Then download your web space with a program such as FileZilla. You can also make a backup with the File Manager.
- Database: open phpMyAdmin, choose your database and click Export.
- Did you build your site with one.com's Website Builder? Those backups are stored separately and can only be managed in the Website Builder. You usually can't take a site like that with you as files, see Migrating your website: backup, import and WordPress.
DNS and name servers
You will find the DNS in the Configuratiescherm under DNS. You change the name servers under Domein › DNS-instellingen › Nameservers › Wijzig naar aangepaste nameservers (Change to custom name servers). According to one.com, the Website Builder, the webshop and the email of your one.com package stop working as soon as you change the name servers. So only switch the name servers once your website and email are ready at WebOké.
Your email
If one.com is in the list of the email migration tool, choose it. Otherwise choose Other provider and enter the IMAP server imap.one.com, port 993.
Cancelling
- Go to Mijn producten, click Beheer next to your domain and choose Domein opzeggen. There you choose what you want to cancel. There is a box to tick if you are transferring the domain to another provider.
- According to one.com, you should cancel at least 30 days before the end of your subscription period.
- A domain transfer does not automatically cancel your subscription at one.com.
- When moving, don't use the form to end everything immediately. According to one.com, that deletes all files, email and databases straight away and releases the domain.
You will find the complete step-by-step plan in The plan: in what order should you move everything?.