Requesting the transfer code from your old provider

To transfer your domain name to WebOké, you need a transfer code for most extensions. You request it from your current provider. The code proves that you are allowed to transfer the domain.

What is the code called?

Every provider calls it something different. It is always the same thing:

• verhuiscode, verhuistoken or token (at Dutch providers)
• EPP code or authorisation code
• Auth-ID, auth code or AuthInfo code (mainly in Germany)
• transfer code (for .be)

How to request it

1. Log in to the customer area of your current provider. Chapters 5 and 6 explain where to find the code for each provider.
2. Request the code. Many providers show it straight away, others send it by email. That email often goes to the email address of the domain's registrant. Is that address no longer correct? Have it updated first.
3. Is there a transfer lock on the domain? Turn it off. Otherwise the registry will refuse the transfer. .nl, .eu, .be and .nu do not have a transfer lock.
4. Is DNSSEC enabled at your old provider? Ideally, turn it off there a day in advance. See DNSSEC and transferring: turn it off first, or take the key with you.

Please note: at some providers you request the code through a cancellation, where you choose to transfer the domain away. That is the normal route there. Never choose immediate deletion, and complete the transfer before the end date. At other providers, requesting the code is separate from cancelling: only cancel the domain there once the transfer is complete.

Exceptions

• .be: you always request the transfer code yourself from DNS Belgium, the registry for all .be domains. DNS Belgium sends the code to the registrant's email address. See .nl, .be and .de: what to look out for.
• .de: you request the AuthInfo code from your current provider. See .nl, .be and .de: what to look out for.

Tips for the code

• Copy the code exactly, without spaces before or after it. Pay attention to capital letters.
• A code can expire. If the transfer fails, request a new code.
• The code is the key to your domain. Only give it to the provider you are moving to.

Got the code? Then start the transfer, see Transferring your domain via My WebOké.