Chapter 5 · 5.6
Moving from Strato
Is your website, email or domain with Strato and do you want to move to WebOké? At Strato you arrange everything in the klantenlogin (customer login). Please note: Strato only gives you the transfer code once the domain has been cancelled, with the option for a provider change.
Below you can see where to find everything you need for the move at Strato. We checked this on 9 November 2026 in Strato's public help pages. Menus and names may have changed since then. If you see something different, check Strato's help or ask them.
In short
| What | Where do you find it at Strato? |
|---|---|
| Customer area | customer login |
| Transfer code | called Authinfo-code (AuthInfo code): first cancel with Providerwissel (provider change), then Authinfo-code verzenden (send AuthInfo code) |
| Website backup | with SFTP, server ssh.strato.com |
| Database backup | Databases en webspace (Databases and webspace) › Databasebeheer (Database management) › PHPMyAdmin starten (Start phpMyAdmin) |
| DNS and nameservers | Domeinen (Domains) › Domeinbeheer (Domain management) › gear icon › DNS tab |
| IMAP server | imap.strato.de |
| Cancel | Contract wijzigen (Change contract) › Contract beëindigen (End contract) |
The transfer code
At Strato, the domain must be cancelled before you can request the transfer code.
- Cancel the domain in the customer login. When asked what should happen to the domain, choose Providerwissel. Strato then releases the domain for the transfer.
- Go to your package and then to Overzicht (Overview). Next to the domain with the status cancellation received, you will see the link Authinfo-code verzenden. Click it and then click Authinfo-code versturen (Send AuthInfo code).
- Strato sends the code within 24 hours to the email address of the domain owner. This may be a different address from the one on your account.
Please note: never choose Verwijderen bij registry (Delete at registry) when cancelling. Your domain will then be deleted and you can no longer transfer it. Set up your website and email at WebOké first, before you cancel.
For .nl, .eu and .me, WebOké only needs a valid code. For .com, .net, .org and .info, the owner also has to confirm the transfer by email. You request a .be code from DNS Belgium, see .nl, .be and .de: what to look out for.
Backing up your website and database
- Files: connect with SFTP to the server ssh.strato.com, port 22, for example with FileZilla. Turn on the option to show hidden files, so you also take along files such as .htaccess, and download everything.
- Database: go to Databases en webspace › Databasebeheer and click PHPMyAdmin starten. There, click Exporteren (Export) and Starten (Start).
- Do you use Strato's website builder? You usually can't take a site like that with you as files, see Migrating your website: backup, import and WordPress.
DNS and nameservers
In the customer login, go to Domeinen › Domeinbeheer, click the gear icon next to your domain and open the DNS tab. You change the nameservers under NS-Record › configuratie (configuration) › Eigen nameservers (Own nameservers). According to Strato, this isn't possible as long as there is a custom MX, A, SPF or DynDNS record, and not for .be. If you transfer the domain to WebOké, you don't need to change the nameservers at Strato.
Your email
According to Strato's help pages, the IMAP server is imap.strato.de, port 993 with SSL/TLS. Your username is your full email address. In the email migration tool, choose Other provider and enter imap.strato.de.
Cancelling
- You cancel your package in the customer login under Contract wijzigen › Contract beëindigen. You can also cancel the entire package there. The term of your contract is shown under Je contract (Your contract).
- According to Strato, transferring or cancelling a domain does not end your package. Your website and email don't automatically move with it to your new provider.
The full step-by-step plan is in The plan: in what order should you move everything?.