Moving from IONOS

Is your website, email or domain hosted with IONOS and do you want to move to WebOké? At IONOS, you manage everything in your IONOS Konto (IONOS account). You open the menus via Menü (menu) in the title bar. The menu names below are in German, as IONOS shows them on ionos.de.

Below you can read where to find what you need for the move at IONOS. We checked this on 9 November 2026 in the public help pages of IONOS. Menus and names may have changed since then. If you see something different, check the IONOS help pages or ask IONOS.

In short

The transfer code

1. In your IONOS Konto, open Domains and go to the Umzug & Verlängerung (transfer and renewal) page.
2. Choose your domain.
3. Turn off the Domain-Umzugssperre (transfer lock).
4. Click Autorisierungscode anzeigen (show authorisation code). IONOS requests the code from the registry. This may take a moment.

At IONOS, you don't need to cancel the domain first. For .com, .net, .org, .info and a few other extensions, IONOS says the domain must have been in your name for at least 60 days.

Please note: if you cancel your IONOS contract without stating what should happen to your domains, IONOS says they go back to the registry after the contract ends. So transfer your domain to WebOké first.

Backing up your website and database

• Files: download your web space with SFTP, for example with FileZilla. You'll find the login details via Menü › Hosting, with the SFTP access under Verwalten (manage).
• Database: go to Menü › Hosting and click Verwalten next to Datenbanken (databases). Open phpMyAdmin with Öffnen (open). Click your database, then Exportieren (export), choose Schnell (quick) and SQL, and click OK. For databases larger than 1 GB, IONOS recommends SSH.

Make the backup before you cancel. Once the cancellation has taken effect, IONOS says you can no longer export anything.

Do you use the IONOS website builder? Check with IONOS which export options are available. You usually can't take a site like that with you as files, see Migrating your website: backup, import and WordPress.

DNS and name servers

• DNS: with your domain, click the three dots under Aktionen (actions) and choose DNS. There you add records with Record hinzufügen (add record) or edit them with the pencil icon.
• Name servers: with your domain, choose Nameserver under Aktionen and then Benutzerdefinierte Nameserver verwenden (use custom name servers). Enter ns1.webawere.nl and ns2.webawere.nl and click Speichern (save). IONOS says this can take up to 48 hours. After that, the records at IONOS no longer apply. See Only switching the nameservers or DNS.

Your email

The email migration tool includes IONOS on the German site. If IONOS isn't in your list, choose Other provider and enter the IMAP server imap.ionos.de, port 993 with SSL/TLS.

Cancelling

• Go via Menü to Mein Konto (my account) and open the Verträge & Abos (contracts and subscriptions) tile. Choose the contract, open the Details tab and click Vertrag kündigen (cancel contract). Follow the steps up to Jetzt Vertrag kündigen (cancel contract now).
• Is Domain Guard turned on? IONOS says you should turn it off first.
• According to IONOS, you can cancel at any time, taking into account the minimum term and notice period of your contract.
• If you have no contracts left with IONOS afterwards, you also lose access to your IONOS Konto. So download everything you still need first.

The full step-by-step plan is in The plan: in what order should you move everything?.