Moving from Strato (Germany)

Is your website, email or domain hosted with Strato in Germany (strato.de) and do you want to move to WebOké? You arrange everything in the STRATO Kunden-Login (customer login). The menu names below are in German, as Strato uses them. With Strato, you only get the AuthInfo code after you cancel and choose a change of provider.

Below you can read where to find everything you need for the move at Strato. We checked this on 9 November 2026 in Strato's public help pages. Menus and names may have changed since then. If you see something different, check Strato's help pages or ask Strato.

In short

The transfer code

1. In the Kunden-Login, go to Ihr Vertrag (your contract) › Kündigung und Storno (cancellation) and cancel the domain.
2. For the domain, choose Anbieter wechseln (Providerwechsel). Never choose Domain kündigen (NIC Löschung) (cancel domain, NIC deletion): that deletes your domain.
3. Strato then sends the AuthInfo code automatically, at the earliest 30 days before the cancellation date, to the email address of the domain holder.
4. Want the code sooner? After cancelling, go to Domains › Domainverwaltung (domain management) and click Authcode anfordern (request auth code). The code arrives by email within 24 hours.

An AuthInfo code for .de is valid for up to 30 days, for .eu 40 days. For .at it works differently: your new provider requests the transfer and nic.at emails a code to the holder. According to Strato, only the domain moves: your website, DNS settings and mailboxes do not come with it.

Please note: set up your website and email at WebOké before you cancel. According to Strato, you can no longer export anything once the cancellation takes effect.

Back-up of your website and database

• Files with SFTP: connect with a program such as FileZilla, port 22. You can find the login details in the Kunden-Login where you manage your SFTP access.
• Files in the Kunden-Login: go to Datenbanken und Webspace › Webspace verwalten (manage webspace), select your files and click Mehr (more) › Packen (pack). You get a zip file.
• Database: go to Datenbanken und Webspace › Datenbankverwaltung and click phpMyAdmin starten. Click Exportieren (export). If your database is large, Strato suggests mysqldump via SSH.
• Do you use Strato's website builder? According to Strato, there is no real export. You then rebuild the site, see Migrating your website: backup, import and WordPress.

DNS and name servers

Go to Domains › Domainverwaltung, click the gear icon next to your domain and open the DNS tab. There is a button for each record type, such as A-Record verwalten (manage A record) and MX-Record verwalten (manage MX record). You change the name servers with NS-Record verwalten (manage NS record) › Eigene Nameserver (own name servers) › Einstellungen übernehmen (apply settings). According to Strato, this is not possible while a custom MX, A or SPF record or DynDNS is set, nor with Domain Guard. If you transfer the domain to WebOké, you don't need to change the name servers at Strato.

Your email

On the German site, the email migration tool lists Strato. Otherwise, choose Other provider and enter the IMAP server imap.strato.de, port 993 with SSL/TLS.

Cancelling

• Go to Ihr Vertrag › Kündigung und Storno. For the entire package, choose Gesamtes Paket kündigen/stornieren (cancel/withdraw entire package).
• According to Strato, you must cancel no later than one month before the end of the term.
• If the domain is the last one in your package, the package continues until you cancel that too.
• According to Strato, you cannot cancel via the Kunden-Login if you have Domain Guard.

The full step-by-step plan is in The plan: in what order should you move everything?.