Chapter 5 · 5.5
Moving from TransIP
Is your website, email or domain with TransIP and do you want to move to WebOké? At TransIP, you manage everything in the controlepaneel (control panel).
Below you can read where to find everything you need for the move at TransIP. We checked this on 9 November 2026 in TransIP's public help pages. Menus and names may have changed since then. If you see something different, check TransIP's help pages or ask them.
In short
| What | Where do you find it at TransIP? |
|---|---|
| Customer area | control panel |
| Transfer code | called Autorisatiecode (authorisation code): Domein (Domain) › your domain › Autorisatiecode |
| Transfer lock | Domein › your domain › Transferlock › Uitschakelen (Disable) |
| Website backup | via SFTP, the www folder |
| Database backup | Webhosting (Web hosting) › your domain › Website › Databases › Open phpMyAdmin |
| DNS and name servers | Domein › your domain › DNS instellingen (DNS settings) |
| IMAP server | imap.transip.email |
| Cancelling | your username › Account › Diensten (Services) tab › Opzeggen (Cancel), one month before the renewal date |
The transfer code
- Log in to the control panel and go to Domein.
- Click the name of your domain (don't tick the box) and scroll to Autorisatiecode.
- Click the eye icon to see the code.
Some extensions work differently. For .be, click Aanvragen (Request) and the code is emailed to the holder. For .eu and .de, click Aanvragen and refresh the page: the code appears within a few minutes. For .com, .info and .org, you then also need to confirm the transfer by email.
For .com, .net, .info and new extensions, a Transferlock is often enabled. Disable it at Domein › your domain › Transferlock › Uitschakelen. According to TransIP, after a registration, transfer or change of holder this is only possible after 60 days. A .nl domain has no transfer lock.
Backing up your website and database
- Files: connect via SFTP, for example with FileZilla. Right-click the www folder and choose Download. Subdomains are in the Subsites folder.
- Database: in the menu, go to Webhosting, choose your domain, click Website at the top and then Databases. Click the three dots next to the database and choose Open phpMyAdmin. There, click Export, choose Quick and SQL and click Go.
DNS and name servers
You'll find the DNS and name servers at Domein › your domain › DNS instellingen. This is also where the Nameservers block is, where you enter ns1.webawere.nl and ns2.webawere.nl if you keep the domain at TransIP. See Only switching the nameservers or DNS.
Your email
The email migration tool supports TransIP. Choose TransIP from the list, or under Other provider enter the IMAP server imap.transip.email, port 993 with SSL. Your username is your full email address.
Cancelling
- Click your username at the top right, go to Account and the Diensten tab. Choose Opzeggen, choose Einde contract (end of contract) or Direct (immediately), and confirm.
- According to TransIP, you cancel one month before the renewal date. With Direct, your files and email are deleted immediately.
- When cancelling, make sure your domain registration is not ticked until the transfer is complete. A cancelled domain goes into quarantine.
- At TransIP, a hosting package doesn't stop automatically when you transfer your domain. Cancel it separately. When you cancel your web hosting, your email addresses are deleted.
The full step-by-step plan is in The plan: in what order should you move everything?.