Chapter 5 · 5.4
Transferring from Hostnet
Is your website, email or domain with Hostnet and do you want to move to WebOké? At Hostnet, you arrange everything in Mijn Hostnet (My Hostnet). Please note: at Hostnet, you only get the transfer code after you have cancelled the domain and chosen the transfer option.
Below you can read where to find everything you need for the transfer at Hostnet. We checked this on 9 November 2026 in Hostnet's public help pages. Menus and names may have changed since then. If you see something different, check Hostnet's help pages or ask them.
In short
| What | Where do you find it at Hostnet? |
|---|---|
| Customer area | Mijn Hostnet |
| Transfer code | Diensten (Services) › your domain › tab Contracten (Contracts) › Verhuizen (Transfer) |
| Website backup | via FTP, or for new packages the Back-ups tab |
| Database backup | tab Webhosting (Web hosting) › Inloggen op phpMyAdmin (Log in to phpMyAdmin) › Exporteren (Export) |
| DNS and name servers | Diensten › three dots next to your domain |
| IMAP server | imap.hostnet.nl |
| Cancelling | Diensten › three dots › Opzeggen (Cancel), at least one month before the renewal date |
The transfer code
At Hostnet, you first cancel the domain and choose the transfer option. After that cancellation, you receive the transfer code by email.
- Log in to Mijn Hostnet and go to Diensten.
- Click your domain and open the Contracten tab.
- Click Verhuizen next to the domain name and follow the steps.
- You will receive the transfer code by email 24 hours after the cancellation has been confirmed.
Please note: according to Hostnet, you must cancel at least one month before your contract ends and complete the transfer before the end date. You can use the code to transfer until the end of your contract. So don't wait too long: first get your website and email ready at WebOké (see The plan: in what order should you move everything?) and then request the code in good time.
Backing up your website and database
- Files: look up your FTP details in Mijn Hostnet and download your website with a program such as FileZilla. Your website is usually in the httpdocs folder.
- With Hostnet's new packages, go to Diensten, select your package and open the Back-ups tab. Click Back-up maken (Create backup).
- Database: go to Diensten › your domain › Webhosting tab. Click the three dots next to your database and choose Inloggen op phpMyAdmin. Click your database on the left, then click Exporteren. Choose Snel (Quick) and SQL and click Start.
Tip: in phpMyAdmin, first click your database on the left before you export. That way the file won't contain a CREATE DATABASE line, which would cause an error when you import it at WebOké. See Importing a database, including large files.
DNS and name servers
- DNS: go to Diensten, click the three dots next to your domain and choose DNS wijzigen (Change DNS).
- Name servers: go to Diensten, click the three dots next to your domain and choose Voer je eigen nameservers in (Enter your own name servers). Enter ns1.webawere.nl and ns2.webawere.nl and click Wijzigingen doorvoeren (Apply changes). According to Hostnet, it takes 4 to 48 hours for the change to take effect everywhere.
Your email
In the email migration tool, under Other provider, enter the IMAP server imap.hostnet.nl, port 993 with SSL/TLS.
Cancelling
You cancel your hosting package and other services under Diensten: click the three dots, choose Opzeggen and confirm with Opzeggen. According to Hostnet, you must cancel at least one month before the renewal date. Only cancel your hosting once your website and email are working at WebOké.
The full step-by-step plan is in The plan: in what order should you move everything?.