Chapter 5 · 5.8
Moving from Hostinger
Do you have your website, email or domain with Hostinger and want to move to WebOké? At Hostinger you manage everything in the Hostinger dashboard (formerly hPanel). Hostinger's help pages are in English, so the menu names below are in English, just as Hostinger uses them. If you use the dashboard in another language, the names may be different.
Below you can see where to find everything you need for the move at Hostinger. We checked this on 9 November 2026 in Hostinger's public help pages. Menus and names may have changed since then. If you see something different, check Hostinger's help pages or ask Hostinger.
In short
| What | Where do you find it at Hostinger? |
|---|---|
| Customer area | Hostinger dashboard (hpanel.hostinger.com) |
| Transfer code | called Authorization code: Domains › Manage › Domain Overview › Get code |
| Transfer lock | Domains › Manage › Domain Overview › Transfer lock |
| Website backup | Websites › Manage site › Backups › Restore and download |
| Database backup | same place, Database backups, or phpMyAdmin |
| DNS and nameservers | DNS › your domain › DNS / Nameservers tab |
| IMAP server | imap.hostinger.com (Hostinger Email) |
| Cancelling | Billing › Subscriptions › Manage › Cancel subscription |
The transfer code
- First turn off the Transfer lock: go to Domains, click Manage next to your domain and turn off the Transfer lock switch in Domain Overview. At Hostinger, all domains are locked by default.
- Turn off Privacy protection if it is on.
- In Domain Overview, click Get code next to Authorization code.
- Do you then receive an email asking you to confirm the transfer? Approve it quickly.
According to Hostinger, a domain can only be transferred if it was registered or transferred at least 60 days ago. Not every extension has the Transfer lock switch.
Backing up your website and database
- Go to Websites, click Manage site next to your site and open Backups. Click Restore and download.
- Files: choose Files backups and click Download files. You get a .tar.gz file.
- Database: choose Database backups and click Download database. You get a .sql.gz file. You can import a .sql.gz file directly at WebOké, see Importing a database, including large files.
You can also export with phpMyAdmin: go to Websites › Manage site › Databases › Management › Enter phpMyAdmin and click Export.
Did you build your site with Hostinger's AI Builder? According to Hostinger, you cannot download backups of those sites. In that case you rebuild the site, see Migrating your website: backup, import and WordPress.
DNS and nameservers
Go to DNS in the sidebar and choose your domain, or click Manage next to your domain. On the DNS / Nameservers tab, click Change Nameservers to enter ns1.webawere.nl and ns2.webawere.nl if you are keeping the domain at Hostinger. See Only switching the nameservers or DNS.
Your email
Do you use Hostinger Email? In the email migration tool, under Other provider, enter the IMAP server imap.hostinger.com, port 993 with SSL. You can find the details at Hostinger under Emails › Manage › Connect Apps & Devices. If you use a different email service through Hostinger, check there which server name applies.
Cancelling
- Go to Billing › Subscriptions, click Manage next to the subscription and choose Cancel subscription. The service stays active until the expiry date and is then deleted.
- You only cancel the subscription you choose. Domains are listed separately. Only cancel your domain once the move is complete.
- Did your hosting plan come with a free email trial? According to Hostinger, the email then stops when you cancel the hosting. Make sure your email is already at WebOké by then.
You can find the complete step-by-step plan in The plan: in what order should you move everything?.