Chapter 6 · 6.4
Moving from Hetzner
Do you have web hosting, email or a domain with Hetzner and want to move to WebOké? You manage Hetzner web hosting in konsoleH, where you log in with your customer number. The menu names below are in German, as Hetzner uses them. At Hetzner, you only get the Auth-Code after you cancel and choose to move to another provider.
Below you can read where to find everything you need for the move at Hetzner. We checked this on 9 November 2026 in Hetzner's public help pages. Menus and names may have changed since then. If you see something different, check Hetzner's help pages or ask Hetzner.
In short
| What | Where do you find it at Hetzner? |
|---|---|
| Customer area | konsoleH (konsoleh.hetzner.com) |
| Transfer code | called Auth-Code: your domain › Vertrag (contract) › Kündigung (cancellation), then Vertrag › Accountinformation (account information) |
| Website backup | via FTPS or SFTP, server wwwXXX.your-server.de |
| Database backup | konsoleH › MariaDB/MySQL › phpMyAdmin › Exportieren (export) |
| DNS and nameservers | your domain › Einstellungen (settings) › DNS-Verwaltung (DNS management) |
| IMAP server | mail.your-server.de |
| Cancelling | your product › Vertrag › Kündigung |
The transfer code
- In konsoleH, open your domain and go to Vertrag (contract) › Kündigung (cancellation).
- Choose a cancellation date and the option Die Domain wird zu einem anderen Provider gezogen. (the domain is moving to another provider).
- Once you have finished, you will find the Auth-Code under Vertrag › Accountinformation.
An Auth-Code for .de is valid for 30 days, for .eu 40 days. So use it in time. Can you no longer log in to konsoleH? Then Hetzner will ask for a signed request from the domain holder.
Please note: when cancelling, do not choose to have the domain deleted. Set up your website and email at WebOké before you cancel.
Backing up your website and database
- Files: you will find the FTP details with your hosting under FTP-Hauptbenutzer (main FTP user). The server is called wwwXXX.your-server.de. Connect via FTPS (port 21) or SFTP (port 22) and download your website.
- Database: in konsoleH, go to MariaDB/MySQL and open your database in phpMyAdmin. Click Exportieren, choose SQL and Schnell (quick). According to Hetzner, this works via the interface up to about 50 MB. For a larger database, choose Angepasst (custom) with gzip, or ask Hetzner for help.
DNS and nameservers
You change the nameservers for your domain under Einstellungen (settings) › DNS-Verwaltung (DNS management) › Nameserver ändern (change nameservers). Enter at least two nameservers: ns1.webawere.nl and ns2.webawere.nl. According to Hetzner, DNS management for web hosting is now also available in the Hetzner Console, under DNS. If you can't see the menus in konsoleH, look there.
Do you still see old pages or email from Hetzner after the move? According to Hetzner, the DNS zone at Hetzner then needs to be deleted.
Your email
In the email migration tool, under Other provider, enter the IMAP server mail.your-server.de, port 993 with SSL. Your username is your full email address.
Cancelling
- In konsoleH, select your product and go to Vertrag › Kündigung.
- Choose what happens to your account and your domain. For a domain that has already moved to WebOké, do not choose deletion.
- Choose Kündigungsdatum (cancellation date) instead of Zu sofort (immediately), so your website and email keep working at Hetzner until everything is set up at WebOké.
- Hetzner always invoices domains for a full year.
You'll find the complete step-by-step plan in The plan: in what order should you move everything?.