Chapter 6 · 6.3
Moving from all-inkl.com
Is your website, email or domain with all-inkl.com and do you want to move to WebOké? All-inkl has two environments: the Members Area for your contract and domains, and the KAS for technical management, such as DNS, mail and databases. The menu names below are in German, as all-inkl uses them.
Below you can read where to find everything you need for the move at all-inkl.com. We checked this on 9 November 2026 in the public help pages of all-inkl.com. Menus and names may have changed since then. If you see something different, check the all-inkl.com help pages or ask them.
In short
| What | Where can you find it at all-inkl.com? |
|---|---|
| Customer area | Members Area and KAS |
| Transfer code | Members Area › Domainverwaltung (domain management) › Domainliste (domain list) › Bearbeiten (edit) › Domain zu einem anderen Provider umziehen (KK) (move domain to another provider) |
| Website backup | with an FTP program |
| Database backup | KAS › Datenbanken (databases) › phpMyAdmin › Exportieren (export) |
| DNS and nameservers | Members Area › Domainliste › Bearbeiten › Nameserver ändern (change nameservers) |
| IMAP server | the server name of your KAS account, such as w0123456.kasserver.com |
| Cancelling | Members Area › Vertragsverwaltung (contract management) › Bearbeiten › Vertrag kündigen (cancel contract) |
The transfer code
- Log in to the Members Area and go to Domainverwaltung (domain management) › Domainliste (domain list).
- Next to your domain, click Bearbeiten (edit).
- Choose Domain zu einem anderen Provider umziehen (KK) (move domain to another provider). This tells all-inkl that you are switching providers.
All-inkl states that you can request the transfer code (EPP code) from them. Where the code appears after that is not described on their public help page. If you can't see it, ask all-inkl support for it.
Please note: do not choose Domain kündigen (cancel domain). That deletes your domain, and anyone can register it afterwards.
Backing up your website and database
- Files: download your web space with an FTP program. You'll find the FTP details in the KAS.
- Database: in the KAS, go to Datenbanken and open phpMyAdmin for your database. Click Exportieren, choose Schnell (quick) and click OK. If a large database won't export, all-inkl recommends the program HeidiSQL.
DNS and nameservers
You change the nameservers in the Members Area under Domainverwaltung › Domainliste › Bearbeiten › Nameserver ändern (change nameservers). Click WEITER (next) and then SPEICHERN (save). You can see your DNS records in the KAS under Tools › DNS-Einstellungen (DNS settings). Make a list of them before you change anything, see Only switching the nameservers or DNS.
Your email
At all-inkl, the IMAP server is the server name of your KAS account, for example w0123456.kasserver.com, port 993 with SSL/TLS. Your username is your full email address. Enter that server name in the email migration tool under Other provider.
Cancelling
- According to all-inkl, you can't cancel by phone or email, only in the Members Area.
- Sort out your domains first: choose the provider switch (KK) for each domain.
- Then go to Vertragsverwaltung (contract management) › Bearbeiten › Vertrag kündigen. Choose Zum Ende des Vorauszahlungszeitraumes (at the end of the prepaid period) and finish with VERTRAG JETZT KÜNDIGEN (cancel contract now).
- All-inkl recommends cancelling at least one week before the end of the prepaid period.
Please note: according to all-inkl, your web space and mailboxes are deleted as soon as you cancel. So only cancel once your website and mail are at WebOké and you have copied your latest mail.
The full step-by-step plan is in The plan: in what order should you move everything?.