At WebOké, you always get personal support from a team that has been active in the hosting industry since 2004.
How can you reach us?
You can contact us via email, our ticket system or WhatsApp.
What do we help with?
We ensure your Nextcloud server runs stable and secure. This includes: solving technical issues, security updates, configuration questions, fixing bugs, and helping you set up users. We're also happy to help with questions about migrating from other platforms.
What don't we do?
Our support focuses on the technical side of Nextcloud.
We don't provide one-on-one training for end users, don't upload files, and we're not a replacement for an IT department.
We have an extensive knowledge base with many guides about Nextcloud features and functions, which is continuously being expanded.
No Service Level Agreement (SLA)
We don't offer an SLA with contractual agreements about uptime and response times for our services.
Our services are aimed at small businesses, individuals and associations who want personal, affordable support - the complexity and high costs that come with an SLA don't fit that model.
Are you a larger organisation that needs strict SLAs with guaranteed availability? Then we're currently not the right partner for you.
The above doesn't mean we don't take availability and support for our customers seriously, but we can't attach guarantees to it - that requires different pricing that would make our services unaffordable for smaller users.
In 2025, WebOké's entire hosting network experienced 100% uptime, and since 2004, the average annual uptime has never been less than 99.9%.
Proof that you don't need an SLA for that.