Going to webmail and what to do if you can't log in

With webmail you can read and send your email in your browser, without installing anything. Here you can read how to log in and what to do if that doesn't work.

How to open webmail

Go to webmail.weboke.nl, or click Webmail at the very top of our website. If your domain points to your package at WebOké, www.yourdomain.nl/webmail also works.

Logging in

1. Under Username, enter your full email address, so info@yourdomain.nl and not just info.
2. Under Password, enter the password of this email address.
3. Leave the Server field empty.
4. Click LOGIN.

If you have turned on two-factor authentication, webmail will then ask you for a code. See Logging in with two-factor authentication.

Can't log in

Go through these points:

1. Check what you enter. Do you see the message Login failed. Check your email address (the full address) and your password.? Then use your full email address and check that Caps Lock is off. Passwords are case sensitive.
2. Leave the Server field empty. Only if your domain does not (or no longer) point to WebOké do you enter the server name of your package here, such as linux2023.webawere.nl. This must be a WebOké server. Do you see the message This webmail only works for email addresses hosted at WebOké? Then webmail can't find your mail server through your domain. Check your email address, or enter the server name of your package. After that, always log in the same way: webmail stores your settings, signature and address book separately with and without a server name. Read Finding your server name and DA username.
3. Set a new password. Forgot your password? Then set a new password in DirectAdmin. Read Changing the password or limits of an email address. If you don't manage the package yourself, ask whoever manages it.
4. Check whether your IP address is blocked. Does the page not load, while it does work on your phone via 4G? Then our firewall may have blocked your address after too many failed login attempts. Check and unblock it at Am I blocked? Also read Am I blocked? Your IP address and our firewall.
5. Update your devices. Have you changed your password? Then also enter the new password in Outlook, Thunderbird, Apple Mail and on your phone. Otherwise, a device that keeps trying the old password will cause your address to be blocked again.
6. Check the status page. Is it not working for anyone? Then check www.weboke.nl/en/status to see if there is an outage or maintenance. Also read Outages and maintenance: the status page.

Can you log in, but not send or receive? Then read Sending or receiving doesn't work: how to fix it.

No email at WebOké yet?

Webmail comes with every hosting package and every email package. If you only want email on your own domain, take a look at the email packages. If you also want a website, take a look at web hosting.

Detailed explanation with screenshots: Can't log in in the Roundcube manual and Opening webmail in the DirectAdmin manual.