Moving your KPN or XS4ALL email to your own domain
KPN is switching its email service to KPN Mail en Cloud. Do you have an email address ending in @kpnmail.nl, @hetnet.nl, @planet.nl or @xs4all.nl? Then KPN will contact you about this in the coming months. That's a good moment to decide: do you stay with KPN, or do you take your mail with you to an address on your own domain name, such as you@yourname.nl? In this article you'll read what's changing at KPN and how to move your mail to your own domain step by step.
What's changing at KPN
- KPN is moving all KPN email addresses to KPN Mail en Cloud in phases. You'll get a personal message with your date. According to SeniorWeb, the first group (customers with one mailbox) will receive an email and a letter from 16 November 2026. Customers with more mailboxes and customers with an @xs4all.nl address will follow from February 2027.
- You need to give permission to keep your address. You have 6 weeks to do so after KPN's first message. If you do nothing, your address won't be moved and your current email service will stop.
- The free Basis package with KPN Internet has 5 GB of storage and one mailbox. According to SeniorWeb, the free storage used to be 25 GB. During the move you'll get KPN Mail en Cloud Plus (200 GB): free for the first 4 months, then € 3.99 per month, unless you switch back to Basis.
- From now on you log in with your KPN ID and a code. If you use an email program such as Outlook or Apple Mail, you'll need to set it up again after the move with a separate IMAP/SMTP password. KPN itself doesn't provide support for setting up external email programs.
So you don't need to do anything right away. Wait for KPN's message and read it carefully: it contains your date.
Why an address on your own domain?
An address on your own domain name isn't tied to your internet subscription. If you ever switch to a different internet provider, your email address simply stays the same. You choose the name yourself and you can create multiple addresses, for example for your family or your business.
What you need
- Your own domain name, for example yourname.nl.
- An email package (or a hosting package) at WebOké with a mailbox on that domain. Here's how to create a mailbox.
- The email address and password of your KPN or XS4ALL mailbox.
Taking your mail with you step by step
- Arrange your domain and your mailbox. Order a domain name and an email package and create your new mailbox.
- Copy your old mail with the free email migration tool. Open the email migration tool and choose KPN or XS4ALL as your old provider. The tool copies all your folders and messages to your new mailbox. Everything stays in place at KPN and XS4ALL: the tool doesn't move anything. You can read how the tool works in Moving email to WebOké with the email migration tool.
- Set up your new address on your devices, for example in Outlook or on your iPhone.
- Share your new address with family, friends and customers, and update it with your bank, the webshops you buy from and other accounts linked to your old address.
- Fetch your mail one last time just before your switch date. Run the migration tool again. It skips messages that have already been copied: only new mail is added.
- Decide what to do with your KPN address. If you want to keep using the old address for a while to receive mail, give KPN permission for the move. If you don't want to keep it, it will stop after the date in KPN's message. Make sure you've already copied your mail by then.
The server details for KPN and XS4ALL
The migration tool fills in the server automatically when you choose KPN or XS4ALL. If you want to check them or enter them yourself under "Other provider", these are the details KPN lists on its own help page (checked on 11 November 2026):
| Email address | Incoming server (IMAP) | Outgoing server (SMTP) | Log in with |
|---|---|---|---|
| KPN (@kpnmail.nl, @hetnet.nl, @planet.nl) | imap.kpnmail.nl, SSL, port 993 | smtp.kpnmail.nl, TLS, port 587 | your KPN email address and KPN password |
| XS4ALL (@xs4all.nl) | imap.xs4all.nl, SSL, port 993 | smtp.xs4all.nl, STARTTLS port 587 or TLS/SSL port 465 | your XS4ALL email address and email password |
Sources
- KPN, setting up email on PC and Mac (IMAP details for KPN and XS4ALL): kpn.com/service/ugs/instellen-e-mail-laptop-pc
- KPN, your email is moving (permission, 6 weeks, Plus free for 4 months): kpn.com/emailverhuizing
- KPN Mail en Cloud, packages and storage: kpn.com/superveilig/mail-en-cloud
- KPN Community, using KPN Mail en Cloud with an email program: community.kpn.com
- SeniorWeb, KPN renews email service (29 October 2026, dates and 25 to 5 GB): seniorweb.nl
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