Connecting to the server failed

Are you getting a message like this in Outlook?

The connection to the server has failed. Account: 'mail.yourdomain.nl', Server: 'mail.yourdomain.nl', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

This means your mail client can't reach the mail server. The message shows which server, which port and which security setting caused the problem. It's usually one of these causes.

Port 25 is blocked

If it says Port: 25, that's almost always the cause. Many internet providers block port 25 for sending. Set up the outgoing server (SMTP) like this:

• Port 587 with STARTTLS, or port 465 with SSL/TLS.
• Authentication on for the outgoing server, with your full email address as the username and the mailbox password.

The server name is incorrect

Use your domain name (yourdomain.nl) as the incoming and outgoing server if your website is hosted with WebOké, or the server name of your package, such as linux2023.webawere.nl. That server name always works. You'll find it in My WebOké under My Products, in the Server column. Don't use your internet provider's outgoing server: your mail will end up in spam more often or be rejected.

Your IP address is blocked

Did it work before and suddenly stop, and can you also not reach webmail or your website from this connection? Then your IP address may have been blocked by our firewall, for example because of a device with an old password. Read Am I blocked? Your IP address and our firewall.

All settings at a glance: All settings at a glance: servers, ports and security. Still unable to send? Then go through I can't send email (receiving works).

Detailed explanation with screenshots: Outlook for Windows (new and classic) in the DirectAdmin manual.