Uptime and support: how we work

Professional web hosting at budget prices

You'll come across this statement on our website quite often. For us, it's not just marketing talk: it's really how we work. We don't work with an SLA contract with fixed guarantees. Instead, we'll show you here how we work.

Uptime

In 2025, our hosting network had an uptime of 100%, and since 2004 the average annual uptime has never been lower than 99.9%.
Our servers and our network are monitored 24/7. If something's wrong, we get to work on it right away, even at weekends and at night. You can see outages and scheduled maintenance on our status page, see Outages and maintenance: the status page.

Best-effort support

WebOké is fully responsible for the proper functioning of the hosting environment, and we offer full support on it. This means we make sure you have all the resources at your disposal to use the features of your package, and that they work properly.

As a web host, we don't offer support on your website itself. We do give you advice and, depending on the problem, best-effort support. You're responsible for maintaining your website yourself. We can carry out work that goes beyond advice for a fee, see Costs of specific work.