Using WhatsApp with WebOké
You can also send us a WhatsApp message: our support is available on WhatsApp at +31 97010255083. Click Send us a WhatsApp in the Support menu or at the bottom of the site, or click Open WhatsApp in the Support Center of My WebOké.
How it works
Type your question and click send. Your message automatically becomes a ticket. You'll receive a confirmation with the ticket number and a link, so you can also see the reply in My WebOké. Whether you ask your question via WhatsApp or email it to support@weboke.eu makes no difference to us: we receive it the same way. This means you won't always get an immediate reply to a WhatsApp question.
If your mobile number is in the phone number field of your customer profile, your WhatsApp is automatically linked to your account. To find out how to change your details, read Changing contact details and billing details.
Useful commands
With help you get a menu where you can tap a command. You can also type the commands yourself. If you type something else, your message reaches support as a question.
| help | You get the menu with all commands. |
| send open invoices | We send you the outstanding invoices of the accounts that contain your WhatsApp number. |
| send username | We send you the email address you use to log in to My WebOké. |
| change password | You get a link to set a new password. The link is valid for 2 hours. Never send your password in a message. |
| close ticket | We close your current ticket, for example if you want to start a new topic. |
| askai | You get a link to the WebOké AI assistant in your browser. Don't share any personal data there. |
WhatsApp also helps when logging in: if your mobile number is in your details, you can have the login code sent via WhatsApp. See Two-step verification in My WebOké and setting up an authenticator app.
More about all the ways to get help: Getting help: AI assistant, knowledge base, explainer videos, support and WhatsApp in the WebOké manual.