Using WhatsApp and SMS with WebOké

You can send us a WhatsApp message or a text message. Our support team is available on WhatsApp and by SMS at the same number: +31 97010255083. Click Message us on WhatsApp in the Support menu or at the bottom of the site, or Open WhatsApp in the Support centre in My WebOké. Prefer SMS? Just send your message as a text to the same number.

WhatsApp or SMS: which should you choose?

• WhatsApp is the most convenient: you get a menu where you tap a command, and you can see the whole conversation in the app.
• SMS also works without WhatsApp and without mobile internet, for example on a basic phone or when you don't have a data connection. You type the commands yourself. A text message to us costs whatever your provider charges for an SMS; from abroad, that may be an international rate.

Both channels arrive in the same place and work with the same commands. So you can choose whatever is easiest at the time.

How it works

Type your question and send the message. Your message automatically becomes a ticket. You'll get a confirmation with the ticket number, so you can also see the reply in My WebOké. If you send another message after that, it's added to the same open ticket. You'll get our reply through the channel you used to start the ticket: we answer a WhatsApp question via WhatsApp and an SMS question by SMS.

Whether you ask your question via WhatsApp, by SMS or by email to support@weboke.eu makes no difference to us: we receive it the same way and handle it in the same order. So you won't always get an immediate reply to a WhatsApp message or text.

Linking your number to your account

If your mobile number is in your customer profile in the phone number field, we'll recognise you automatically, both via WhatsApp and by SMS. Enter the number with your country code, for example +31 6 12345678: we compare the full international number. Only then will the commands for your username, password and invoices work. To find out how to change your details, read Changing your contact details and billing details.

Useful commands

Type menu for an overview of all commands. In WhatsApp, you'll then get a menu where you tap a command (help works there too). By SMS, you'll get the list as text; type options or menu there, because HELP and STOP are reserved SMS words of the provider. Sending STOP unsubscribes you from our text messages. Upper or lower case doesn't matter. If you type anything else, your message reaches support as a question.

Can't access your email anymore?

Then you can sort it out entirely via WhatsApp or SMS, without email. The condition is that your mobile number is in your customer profile.

1. Send send username: you'll get the email address you log in with.
2. Send reset password: you'll get a link; use it to choose a new password.
3. Log in to My WebOké. If the login screen asks for a code, choose to receive the code via WhatsApp; if WhatsApp doesn't work, the code will be sent by SMS.
4. Then update your email address in your profile if it's no longer correct.

Never send your password or a login code via WhatsApp or SMS. We will never ask for them.

Messages you may receive from us

• Your login code. If your mobile number is in your details, you can have the two-step verification code sent via WhatsApp. If WhatsApp doesn't work, we'll send the code as a text message. See Setting up two-step verification in My WebOké and an authenticator app.
• An email didn't arrive. If an email from us doesn't reach you, we'll let you know via WhatsApp or by SMS, with a link to your emails in My WebOké. If your email address is no longer correct, just reply to that message.
• Replies to your ticket through the channel you used to start the ticket.

More about all the ways to get help: Getting help: AI assistant, knowledge base, explainer videos, support and WhatsApp in the WebOké manual.