Chapter 2 · 2.2
Manual setup: servers, ports and security
Can't Thunderbird find the settings, or are they wrong? Then enter them yourself. It only takes a few minutes.
Which server name should you use?
- Your website or email package is hosted with WebOké and your domain points to us: use mail.yourdomain.com or your domain name yourdomain.com.
- Your website is hosted elsewhere, your domain hasn't been transferred yet, or you get a certificate warning: use the server name of your package, for example linux2023.webawere.nl. That always works.
You'll find the server name in My WebOké under My Products, in the Server column. It's also in the welcome email for your package.
To find out why these names are used, and what might be going on with mail.yourdomain.com, read All settings at a glance: servers, ports and security.
How to set it up
- In the screen for adding an account, enter your name, email address and password and click Continue (see Adding your email address automatically).
- Click Configure manually.
- Under Incoming and Outgoing, enter the details from the table below. Fill in every field, even if it looks optional.
- Click Re-test. Thunderbird checks the connection to the server.
- If it works, click Done (or Finish).
| Incoming | Outgoing | |
|---|---|---|
| Protocol | IMAP | SMTP |
| Hostname | mail.yourdomain.com, your domain name (yourdomain.com) or the server name of your package (for example linux2023.webawere.nl) | the same name as incoming |
| Port | 993 | 465 or 587 |
| Connection security | SSL/TLS | with 465: SSL/TLS, with 587: STARTTLS |
| Authentication method | Normal password | Normal password |
| Username | your full email address | your full email address |
Tip: Port 465 with SSL/TLS and port 587 with STARTTLS both work fine. Never use port 25 for sending: many internet providers block it.
Changing the settings later
Is your account already working, but do you want to change a server name or port?
- Click the menu button and choose Account Settings.
- Incoming: under your email address, click Server Settings. Change the Server Name, Port, Connection security and Authentication method there.
- Outgoing: at the bottom left of the list, click Outgoing Server. Select the server and click Edit….
If you change the server name or username of the incoming server, Thunderbird needs to restart.
Not working?
Read Common errors and how to fix them and Can't send or receive email: how to fix it. Or ask the AI assistant in My WebOké which settings to use. It checks live whether your domain name works as a server.