Outlook.com and your own domain

Outlook.com is Microsoft's free online mail service, also known from Hotmail and Live.com. You used to be able to connect another email account to it, so you could read the mail from your own domain in Outlook.com. That is no longer possible.

What has changed?

Microsoft has removed the option to connect accounts from other providers to Outlook.com, such as a Gmail account or an IMAP account on your own domain. Accounts you connected earlier are no longer updated either. Mail that was already collected stays in Outlook.com.

What can you do?

Microsoft itself suggests these options:

• Add your address to the Outlook app on your iPhone, iPad or Android phone.
• Add your address to Outlook for Windows (new or classic) or Outlook for Mac.
• Forward your mail to your Outlook.com address.

You can read about the first two in The Outlook app and the new Outlook with your own address.

Forwarding to Outlook.com

You set up forwarding with us, using a forwarder in DirectAdmin or a filter in webmail. It works just like it does for Gmail (see Forwarding mail to Gmail). Do keep the following in mind:

• Microsoft is strict. Forwarded mail is more likely to end up in the Junk Email folder in Outlook.com, or to arrive later. To find out what Microsoft's messages mean, read Mail to Outlook, Hotmail or T-Online delayed or rejected.
• If you reply from Outlook.com, your reply is sent from your Outlook.com address. Microsoft does not describe a way to send from your own address with another provider in Outlook.com on the web.

Want to reply from your own address? Then use an app that reads your mailbox directly: the Outlook app, Outlook for Windows or Mac, another email program, or webmail (see Alternatives: webmail, Thunderbird and an email package).

What about your own domain at Outlook.com itself?

Your address on your own domain simply stays with WebOké. You manage the mailbox, the settings and your domain's authentication records (SPF and DKIM) with us. Outlook is just the program you use to read your mail.