Logging in with a passkey (and what to do if you lose it)
Log in without a password
With a passkey, you log in with your fingerprint, your face or your device's PIN. No password, no code.
Create a passkey in 3 steps
📱 First: verify your phone number
You can only add a passkey once your account's phone number has been verified. You need that number if you lose your login details: without a passkey and recovery codes, you recover your account with a code by email and a text message to this number. You verify it in My details with Verify phone number in My details. If you have your own login on someone else's account, this doesn't apply to you.
1
Log in to My WebOké and go to Login details.
2
Give the passkey a name, for example iPhone, and click Create passkey.
3
Confirm with your finger, face or PIN. Done.
⭐ Golden rule: make sure you have a backup
on your phone
on your Mac or PC
on paper
Lost a device? Log in with the other one and remove the lost passkey. If your phone and computer share the same iCloud or Google account, that counts as one passkey: in that case, create the second one in a different password manager.
Logging in
Extra lock: passkey-only login
If you turn this on, only your passkey works. Anyone who knows your password can no longer get in. Google, Apple and LinkedIn login are closed off too.
Required: at least one passkey and recovery codes. You can always turn it off again.
Lost your passkey?
Have another passkey? Log in with it and remove the lost passkey.
Is "passkey only" turned off? Just log in with your password and a code.
Is "passkey only" turned on? Go to Lost passkey and enter your email address. After entering the code from your email, you choose:
📝
Recovery code
Instant access
Enter a recovery code. Then create a new passkey.
💬
SMS code
After 12 hours
A code by email and a text message to your account's verified phone number. After a 12-hour wait, your old passkeys are removed and you create a new one.
🪪
Support
With your ID
No code and no number? Send a \1 with a photo of your passport or ID card (with your BSN made unreadable).
⚠ Received an email or text saying recovery has started, but it wasn't you? Cancel it right away with the link in the email, or log in with your passkey. The recovery will then stop automatically.
Recovery codes and phone number
📝 Recovery codes
When you create your first passkey, we automatically generate 10 of them, for your whole account (not per passkey). Each code works once. We only show them once: copy or print them and keep them in your password manager or on paper, not only on the device with your passkey.
📱 Phone number
Your account's phone number, after verification by text message. You can only add a passkey once this number has been verified: it's your safety net if you lose your login details. It only works for recovery one day after verification, so nobody can quickly put in their own number. Only for the account owner.
Quick questions
Why does my phone number need to be verified?
If you lose all your passkeys and your recovery codes, a text message to that number (together with a code by email) is the way to get back in yourself. Without a verified number that isn't possible, and you'll have to go through support with an identity check.
Does it work in the WebOké app?
Not yet. Use My WebOké in your browser (Safari, Chrome, Edge or Firefox).
Can WebOké see my fingerprint?
No. Your own device checks that. We only hear that it was successful.
Does my passkey also work on weboke.de?
A passkey belongs to the domain where you created it. If you use My WebOké on your country domain, create a separate passkey there.
Will I be notified if something changes?
Yes, you'll get an email for every change. Don't recognise something? Contact us right away.