# Is this allowed? Eight situations involving reviews (exercise A6.5)

For each situation: is it "Allowed" or "Not allowed"? If it is not allowed, which rule does it break? Choose from
"Google policy", "The law" or "Both". All businesses and people are fictional.

1. Bloemenatelier Lotte promises every customer a 10% discount on their next order if they post a Google review.

2. After every delivery, every customer automatically receives an email: "Thank you for your order! Would you like to
   leave us a review?" with the review link from the Business Profile.

3. An online shop first sends the question "How satisfied are you, 1 to 5?". Customers who choose 4 or 5 receive the link
   to Google reviews; customers who choose 1 to 3 receive a contact form.

4. The sister of a hair salon owner writes a five-star review about her brother's salon.

5. The business's own website has a "What our customers say" section showing only four- and five-star reviews. The
   negative reviews are removed from the section by hand. There is no explanation of how the reviews were selected.

6. A customer writes an honest, negative review about a late delivery. The owner replies below the review with
   an apology and offers to call to make things right.

7. A restaurant buys a package of twenty positive Google reviews from a "review agency", written by people
   who have never eaten there.

8. Below a garage's profile there is a review full of swear words, containing the private phone number of a
   mechanic. The owner reports the review to Google.